HS
Dr. Helena Sutanto
Network Director, Regional Clinic Group
We were skeptical that AI could handle patient inquiries responsibly. The Five Cloud team spent weeks understanding our SOPs and built escalation logic that actually respects the medical context. Three quarters of inbound questions are now answered correctly in seconds, but the bot knows exactly when to step aside for a human. Our front-desk staff finally have time for the patients in front of them.
— Dr. Helena Sutanto, Network Director, Regional Clinic Group
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